Previous incidents

May 2024
May 17, 2024
1 incident

Production EU RMM is down

Downtime

Resolved May 17 at 01:41pm IST

Production EU RMM recovered.

3 previous updates

May 15, 2024
1 incident

Production PSA is down

Downtime

Resolved May 15 at 01:35pm IST

Production PSA recovered.

1 previous update

May 14, 2024
1 incident

Production PSA and Production RMM are down

Downtime

Resolved May 14 at 11:47pm IST

Production RMM recovered.

3 previous updates

May 07, 2024
1 incident

Production RMMAgent is down

Downtime

Resolved May 07 at 06:41pm IST

Production RMMAgent went down.

2 previous updates

May 01, 2024
1 incident

Nylas, Splashtop, and 1 other service are down

Downtime

Resolved May 02 at 01:17pm IST

Sendgrid recovered.

8 previous updates

April 2024
Apr 29, 2024
1 incident

Nylas is down

Downtime

Resolved Apr 29 at 04:33pm IST

Nylas recovered.

1 previous update

Apr 28, 2024
1 incident

Production Authentication and Production RMMAgent are down

Downtime

Resolved Apr 28 at 02:07pm IST

Production RMMAgent recovered.

3 previous updates

Apr 22, 2024
1 incident

Production EU Authentication, Production EU PSA, and 2 other services are down

Downtime

Resolved Apr 22 at 01:45pm IST

Production EU RMM recovered.

5 previous updates

Apr 13, 2024
1 incident

Production EU Authentication, Production EU RMMAgent, and 1 other service are...

Downtime

Resolved Apr 13 at 09:59am IST

Production EU Authentication, Production EU RMMAgent, and Production EU RMM recovered.

3 previous updates

Apr 03, 2024
1 incident

Nylas, Splashtop, and 1 other service are down

Downtime

Resolved Apr 03 at 01:25am IST

Splashtop recovered.

5 previous updates

Apr 01, 2024
1 incident

Production EU PSA is down

Downtime

Resolved Apr 01 at 09:42am IST

Production EU PSA recovered.

1 previous update

March 2024
Mar 31, 2024
1 incident

Nylas is down

Downtime

Resolved Mar 31 at 01:58am IST

Nylas recovered.

1 previous update

Mar 27, 2024
1 incident

[IMPORTANT] Notification on a current issue with outgoing email delivery

Resolved Mar 27 at 01:30pm IST

Quick heads-up – the email delivery glitch with Sendgrid is now sorted.
Emails sent post 07:10 UTC on Tuesday, March 26 are being sent.
We've set up a backup with Amazon Email Service (AES) for any future issues.

Mar 20, 2024
1 incident

Production EU PSA and Production EU RMMAgent are down

Downtime

Resolved Mar 20 at 12:01pm IST

Production EU RMMAgent recovered.

3 previous updates

Mar 16, 2024
1 incident

Production EU Authentication, Production EU PSA, and 2 other services are down

Downtime

Resolved Mar 16 at 11:57am IST

Production EU PSA, Production EU RMMAgent, and Production EU RMM recovered.

3 previous updates

Mar 05, 2024
1 incident

PSA service outage has been noticed in US East servers

Downtime

Resolved Mar 05 at 03:21pm IST

Outage has been resolved.

1 previous update